Shipping policy

I. Order Review Cycle
After successful payment, our finance and order team will complete order information verification, payment confirmation, and order archiving within 24–48 hours. No review work will be conducted on Saturdays, Sundays, and national holidays; orders will automatically be processed on the next working day.

II. Warehouse Preparation and Outbound Processing Time
After approval, regular in-stock goods will enter the warehouse preparation, quality re-inspection, secure packaging, and labeling process for outbound shipment. The standard processing time is 2–4 working days. For new arrivals, batch replenishment, and customized goods, the preparation cycle may be slightly adjusted according to the factory's progress; we will inform customers of the specific shipping time in advance via email.

III. Shipping Warehouse and Shipping Region
All orders are packaged and shipped from a formal cross-border warehousing center in China, with full formal customs declaration and traceable order logistics information.

IV. Logistics Method and Transit Time
We use stable international dedicated logistics channels throughout the process, ensuring compliant customs clearance and stable last-mile delivery. After the package leaves the warehouse, the standard international shipping time is 6–14 working days. Logistics congestion during peak seasons in Europe and America, local customs inspections, and delivery delays in remote areas are normal and objective circumstances, and are not covered by timeliness compensation.

V. Logistics Tracking Method: After the package is officially dispatched and entered into the logistics system, we will immediately send the tracking number and official tracking link to the customer's registered email address. Customers can track the entire process of package transportation, customs clearance, and delivery independently.

VI. Supported Delivery Countries: We support delivery to most major countries and regions worldwide, including: the United States, Canada, the United Kingdom, Ireland, Germany, France, Spain, Portugal, the Netherlands, Belgium, Sweden, Norway, Denmark, Australia, New Zealand, and most European and American regions.

VII. Regions Not Currently Delivered To (Strict Avoidance): To comply with international logistics rules and regulations, we do not ship to sanctioned countries, war-torn regions, or areas with restricted logistics, including: Russia, Belarus, Ukraine, Iran, North Korea, Syria, Afghanistan, Cuba, and Venezuela. Orders from these regions will be automatically blocked by the system and will be invalid.

VIII. Supplementary Delivery Notes

1. Customs duties, value-added tax, and clearance fees incurred by local customs in each country shall be borne by the recipient;

2. Returns and losses caused by incorrect customer address, no one to sign for the package, or refusal to accept delivery shall be borne by the buyer;

3. Definition of working days: Monday to Friday (Beijing time GMT+8), excluding weekends and public holidays.